FREQUENTLY ASKED QUESTIONS
What is the hiring process for your nannies?
I interview applicants in my own home. This allows me to experience first hand what it would feel like having a Super Sitter arrive to take care of my own children.
I believe this is one of the main reasons my sitters are so well liked and accepted into so many different homes and situations.
What is the average age of your nannies?
Do you have male and female nannies?
Yes, with a verity of experience from infant to teens, interests from art to snowboarding.
May we meet with our nanny before the appointment?
At your request, we can arrange for your sitter to give you a call.If you prefer to meet your sitter in person, you will need to include the additional time in your reservation.
If you would like to meet her before her first scheduled time,and she is available,there is a $35 fee.
May we stay out as late as we wish?
Absolutely!! If the sitters agrees, she may have another job to go to or personal plans. Please call and confirm directly with the nanny if you are going to be over 30 minutes late
How do you determine the number of nannies for each appointment?
The ages of the children determine the number of nannies required. Nannies are hand-selected for each appointment to ensure the safety and well being of your children. As each appointment merits different circumstance, I will be happy to work with you to determine your specific child care need.
Will your nannies take our children on activities?
Yes, we love to share all this valley has to offer with you and your children. Let us come along with you and your family or give us written permission to take the children on our own.
How long have you been in business.
I personally have been in the child care industry in Sun Valley since I moved here in 1969. I started sending Super Sitters out to help families in 1996
Where do you offer your services?
Our services are available in Hailey, Ketchum, Elkhorn, Warm Springs, and the Boise area.
I have arranged for sitters to go on vacations to ski with children all over the country. Also I have had clients take my sitters back with them to their homes for both short and long term stays.
Do you sit for special needs children?
If notified in advance and a nanny is available.
Hours, Deposits & Cancellations
Do you need exact times to book?
This is one of the hardest tasks for my clients. Please go to the EXTENDED CARE page, I developed it just for this purpose.
Signing a contract for extended care-6 consecutive days or longer-allows you the freedom to change the schedule daily.
If you are not using extended care then yes exact arrival times and locations are required for a reservation.
May we change the start time of our appointment?
If you must change arranged start time and your nanny is available, I will be happy to arrange that. But if you ask her to start later she is paid from the hour booked (or the time you ask her to come on extended care) because she has arranged her schedule for you.
What is your cancellation policy?
If you cancel your reservation at any time for any reason, there is a $30 fee for each date. Jobs over 20 hours have a full fee 30 day cancel policy. Holidays have a two week full fee cancel policy.
What if I need to cancel a Holiday?
Because holidays are holidays, it is harder to arrange these dates, so Super Sitters requires a two week cancellation notice to not be charged the full fees.
If we cancel our appointment way in advance, can we get our deposit refunded?
No, your reservation guarantees you a nanny for each appointment. So there are fees for cancelling.
What if I have to cancel at the last minute?
If you cancel a reservation less than 20 hours within 48 hours of the start time the full time will be charge to card. If I can replace the job for the nanny then only the $30 cancel fee will be charged.
Jobs over 20 hours have a 30 day cancel policy.
Children and Altitude
May we transfer our reservation to another day if we cancel our appointment?
No, your reservation covers the cost of setting individual appointments and hand-selecting each nanny. So if you change your date there is more scheduling involved.
My baby is breast fed only. Is this a problem?
Please leave explicit instructions for your nanny. If your baby becomes uncomfortable, your nanny will call you in to feed. Plase let Super Sitters know before you arrive, so we can arrange the proper nanny.
Does the altitude affect my older children?
Yes, but not always. Altitude sickness can hamper a vacation quickly. Drink plenty of water before arrival and after, avoid soft drinks, caffeine, sugar, and get plenty of rest.
Does the altitude affect my baby?
Yes, it can. Our area ranges between 5400 and 6000 feet. Babies can get very gaseous and uncomfortable and aquire painful ear aches for the first 24 to 48 hrs. Please consult with your pediatrician before arrival.